DUBUQUE, Iowa, June 16, 2015 – Eagle Point Software Corporation, developer of the Pinnacle Series, announced the addition of a Customer Success department to its corporate office. While every employee at Eagle Point is involved in being a customer advocate, this is the sole focus of employees in the Customer Success department.
“The mission of the Customer Success team is to focus on delivering the best customer experience in the industry,” explains Angela Kruser, Department Manager. “In doing so, we want to ensure that Eagle Point clients achieve amazing value, smoothly and efficiently adopt Pinnacle Series, and continue to build upon their success.”
Team members will be reaching out to Eagle Point Pinnacle Series clients in the next few weeks to learn more about how they currently use Pinnacle Series, how they would like to see Pinnacle Series evolve, and what aspects of the overall experience can be improved. The clients’ needs will ultimately dictate how the department evolves and where our focus should be directed.
About Pinnacle Series
Pinnacle Series helps firms get productive with their use of Autodesk products by delivering multiple implementation, training and support resources in a single, concise interface. Through a combination of software and services, organizations get the most out of their Autodesk software investments, enabling them to spend less money on training and decrease lost billable time.
To learn more about the Pinnacle Series visit http://www.eaglepoint.com/what-is-pinnacle-series/. To purchase Pinnacle Series call Eagle Point Software at 800-678-6565.
About Eagle Point Software
For over 30 years, Eagle Point has been providing the AEC Industry with solutions to improve productivity, helping organizations thrive. The strength lies in the ability to provide technical solutions backed up by human experts when needed. Since their inception, Eagle Point has partnered with over 30,000 organizations worldwide helping achieve business success. For more information, visit www.eaglepoint.com.