--- This page is part of [Eagle Point Software](https://eaglepoint.com). For a complete overview of this site's content, entity data, and subject matter expertise, see our [AI Content Index](https://eaglepoint.com/llms.txt) or [Full Content Archive](https://eaglepoint.com/llms-full.txt). For structured business identity data, see our [Entity Card](https://eaglepoint.com/wp-json/bc-geodesic/v1/entity-card). --- # MSA Professional Services **URL:** https://eaglepoint.com/case-study/msa-professional-services/ **Type:** Case Study **Modified:** 2025-02-06 --- ###### Software - Pinnacle Series - Civil 3D Case Study MSA’s roots reach back to the 1930s. Once a rural land survey company, the firm now consists of more than 300 engineers, architects, planners, funding experts, surveyors, GIS experts, and environmental scientists. MSA excels at helping clients identify grant and funding sources and then delivering elegant, cost-effective solutions. Based in 14 locations across four states, their technical teams collaborate to assist communities throughout the Upper Midwest. Mark Nyland, CAD Manager for MSA Professional Services, is dedicated to ensuring employees receive a high level of CAD support and enhance the effectiveness of CAD Technicians throughout the company. His focus is on the development, implementation and management of CAD across the organization. Mark has been with MSA for more than 19 years and received his Civil Engineering degree from Madison Area Technical College. His skills and experience include airports, commercial site and industrial planning, DOT standards and municipal engineering. MSA is committed to investing in the latest technology available and providing their employees with the training they need to use those technologies successfully. #### The Challenge MSA CAD Manager Mark Nyland remembers the moment he knew **his company had to change** the way they thought about technology training. In 2010, MSA Professional Services was looking to **move from MicroStation to Civil 3D for their civil engineering design.** When the time came to begin training on the software, they looked to the same traditional methods they always had. Thirteen engineers from the company’s 14 offices across the Midwest traveled to MSA’s Baraboo, WI headquarters for a five-day classroom session. With that kind of monetary investment, Nyland expected results, but one year later, not only were his **engineers struggling to master their Autodesk products,** only three designers had even opened up the software. “It was a defining moment,” Nyland explained. “When you spend all the time, money, and resources to bring people in for training and they haven’t even used the program, it’s frustrating. Those training sessions are very, very costly. #### The Solution “We decided on the Pinnacle Series because we have always had a great relationship with Eagle Point, and through exploring the Pinnacle Series with them,** it really seemed to cover every learning method** our users might need,” Nyland said. > You don’t need to know everything about these applications. You need to know the 30-50 commands to get your job done during each project. Pinnacle Series gives our users access to that information right at their desktops when they need it.” Nyland added that Pinnacle Series is also an** invaluable resource** when his users are forced to expand their normal boundaries and take on infrequent tasks or projects. #### The Results By utilizing the Pinnacle Series, MSA was able to **quickly transition to Autodesk** for their design work. Nyland continues to get requests for traditional training classes from time to time, but he has been resistant to the idea. > It’s just a better way of learning…Instead of holding classes where you quickly lose the audience when the material doesn’t relate to them, Pinnacle Series gives you a training solution that your users can access when they need it.” **“All the training they need is on their desktop** with Pinnacle Series,” Nyland said. “I reinforce that everything they need is right there.” As a CAD Manager, Nyland also fields support calls when users get stuck during their project work. Thanks to Pinnacle Series, Nyland said the time he and his support team spend answering these questions has **decreased by at least 50 percent.** MSA taught their support team to turn their users to Pinnacle Series rather than fixing the problems for them. “My advice is always for them to start a live chat with Eagle Point,” Nyland said. “They can start a remote session and almost always solve the problem.” This change in support methods has** saved the company time and money,** allowing employees to focus on more meaningful tasks. “It takes a big load off our support needs,” Nyland said. At the end of the day, Nyland said **Pinnacle Series provides everything they need** for implementation, training, and support. “Let’s face it, Pinnacle Series does what it’s supposed to do,” he said. ### Thousands of on-demand resources at your fingertips With Pinnacle Series, your team gets on-demand access to libraries of learning content covering the software skills they need to know to work efficiently and productively. ![](https://eaglepoint.com/wp-content/uploads/2024/06/sketchup.png) ![](https://eaglepoint.com/wp-content/uploads/2024/06/solidworks.png) ![](https://eaglepoint.com/wp-content/uploads/2024/06/rpro.png) ![](https://eaglepoint.com/wp-content/uploads/2024/06/adobe.png) ![](https://eaglepoint.com/wp-content/uploads/2024/06/autodesk.png) ![](https://eaglepoint.com/wp-content/uploads/2024/06/c3d.png) ![](https://eaglepoint.com/wp-content/uploads/2024/06/fusion360.png) ![](https://eaglepoint.com/wp-content/uploads/2024/06/lyt.png) ![](https://eaglepoint.com/wp-content/uploads/2024/06/trk.png) [Search Course Library](/content-catalog/) ## Site Description Eagle Point Software is the creator of Pinnacle Series and Pinnacle Lite, an e-learning employee training system for architecture, engineering, construction, manufacturing, and multidiscipline industries. ## Company FAQ **What content do you provide?** The Pinnacle Series comes pre-loaded with thousands of assets covering the products listed below. You can subscribe to one library, or all libraries! This interactive catalog allows you to browse all asset libraries available in Pinnacle Series. In addition to pre-loaded content, the Pinnacle Series interface allows you to customize any content or upload your own. - Adobe - Autodesk - Autodesk Construction Cloud - Bentley - Bluebeam - Business & Management Skills - Enscape - Global BIM Standards - Health and Safety - Ideate Software - Lumion - McNeel - Microsoft - Pinnacle Series - SketchUp - V-Ray Drill deeper into the catalog – https://eaglepoint.com/course-library **How long has Eagle Point Software been in business?** We officially launched in 1983. We have been helping organizations in the AEC space become more efficient for nearly 40 years, and we’re looking forward to continuing that mission for years to come. **Who creates your content?** Pinnacle Series content comes from two key sources. First, Eagle Point Software’s own team of industry experts creates original content designed specifically for AECO and manufacturing professionals. Second, we partner with leading software vendors to bring their official training, workflows, and best practices directly into the platform. This blend of vendor-supplied and in-house content ensures our customers have access to both authoritative resources and practical, applied learning tailored to real-world projects. --- **About this site:** Eagle Point Software — Eagle Point Software is the creator of Pinnacle Series and Pinnacle Lite, an e-learning employee training system for architecture, engineering, construction, manufacturing, and multidiscipline industries.. 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