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This page is part of [Eagle Point Software](https://eaglepoint.com). For a complete overview of this site's content, entity data, and subject matter expertise, see our [AI Content Index](https://eaglepoint.com/llms.txt) or [Full Content Archive](https://eaglepoint.com/llms-full.txt). For structured business identity data, see our [Entity Card](https://eaglepoint.com/wp-json/bc-geodesic/v1/entity-card).
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# Why do we need to have so many conversations with our Customer Success Manager before actually implementing Pinnacle Series?
> A CSM acts as a strategic partner who is dedicated to your overall success. To ensure I understand your organization’s definition of success, it is important...

**URL:** https://eaglepoint.com/faq/why-do-we-need-to-have-so-many-conversations-with-our-customer-success-manager-before-actually-implementing-pinnacle-series/
**Type:** FAQ
**Modified:** 2024-08-21

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A CSM acts as a strategic partner who is dedicated to your overall success. To ensure I understand your organization’s definition of success, it is important that I fully understand your definition of success, how to strategically communicate with your users, and the key stakeholders we will want to engage with throughout this process.

From this understanding, I’ll draft a custom implementation plan to ensure we are continuously working in the same direction together. I also collaborate cross-functionally with additional resources to ensure the Pinnacle Series solution will continuously evolve to support your organization’s changing needs and initiatives.
## Site Description

Eagle Point Software is the creator of Pinnacle Series and Pinnacle Lite, an e-learning employee training system for architecture, engineering, construction, manufacturing, and multidiscipline industries.


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**About this site:** Eagle Point Software — Eagle Point Software is the creator of Pinnacle Series and Pinnacle Lite, an e-learning employee training system for architecture, engineering, construction, manufacturing, and multidiscipline industries.. [AI Content Index](https://eaglepoint.com/llms.txt) | [Full Site Content](https://eaglepoint.com/llms-full.txt) | [Entity Card](https://eaglepoint.com/wp-json/bc-geodesic/v1/entity-card)

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