Support

We’re committed to helping AEC and manufacturing customers access learning opportunities for all skill levels, capture and share knowledge, and boost productivity and efficiency. If you have any questions or problems, contact us for personalized help using one of our available support channels:

Chatbot Or Live Chat With Customer Help Assistant On Business We

1. Press Login at the top right and send us a chat through Pinnacle Series

2. If you’re a mid-sized or enterprise client, reach out to your dedicated Customer Success Manager (CSM) for one-on-one support

3. Fill out a support ticket below (please select Technical Support as type of inquiry) and let us know how we can help.

Trusted by AEC & M's Leading Companies

Thousands of AEC & M learning resources, right at your fingertips.

With Pinnacle Series, your team gets on-demand access to libraries of learning content
covering the software skills they need to know to work efficiently and productively.

Training Libraries Available

7000

Curated Learning Paths

30000

On-Demand Videos

Explore Our Content Catalog

"With Pinnacle, I have a one-stop shop that I send people to for training. And I just love that I don’t have to think about it — I know this is good content, I know this is on brand for what we’re doing.”

“[We] chose Pinnacle Series out of a couple of other market contenders finding the platform’s ease-of-access (being remotely accessible through any web-browser) and off-the-shelf content far superior and friendlier than others.”

“You don’t feel like in six months you’ve reached the full potential of what you can do on the platform — there’s still so much more for us to tap into. [Pinnacle Series is] just stunning in terms of the support and the work that we can do to collaborate to really push and drive engagement.”

“Our technology team will get requests for information. And what they’re able to do is point [employees] to Pinnacle to a how-to document… as a first step to learning and teaching, as opposed to just fixing. We would love to teach people to fish, not provide the fish for them.”

"Pinnacle Series takes a big load off our support staff. It has reduced the amount of time we spend answering people’s questions by 50 percent."

"I've worked closely with a lot of the Pinnacle people, I have a good relationship with them and their support is by far the best I have ever dealt with. The content is always there, they listen to what you have to say and implement the content if they can. It's just a great company and a great product."

Discover the difference Pinnacle Series can make for your organization.

Let us show you our learning management system in action, and how it can transform training, knowledge sharing, project work, and collaboration at your organization.

“We call Pinnacle Series our ‘Single Source of Truth.’ Every opportunity we can, we are continuously trying to find ways of driving the traffic to Pinnacle Series.”

Melanie B., Senior Human Resources Representative, American StructurePoint

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Eagle Point Software Corporation
600 Star Brewery Drive, Ste. 200
Dubuque, IA 52001
Business Hours: M-F / 8-5 CST

United States: 800.678.6565
International: 563.556.8392

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