--- This page is part of [Eagle Point Software](https://eaglepoint.com). For a complete overview of this site's content, entity data, and subject matter expertise, see our [AI Content Index](https://eaglepoint.com/llms.txt) or [Full Content Archive](https://eaglepoint.com/llms-full.txt). For structured business identity data, see our [Entity Card](https://eaglepoint.com/wp-json/bc-geodesic/v1/entity-card). --- # Lisa Taylor **URL:** https://eaglepoint.com/team/lisa-taylor/ **Type:** Team **Modified:** 2025-12-12 --- **Job Title:** Customer Success Manager **Email:** lisa.taylor@knowledgesmart.net **Phone:** 563-690-4630 **Linkedin Url:** https://www.linkedin.com/in/lisa-taylor-uk/ **Bio:** #### What brought you to Eagle Point Software? I am passionate about ensuring customers see value in their technology investment continually and increasingly over the lifetime as a customer. It was important to find a company that shares this passion. Eagle Point seems to truly embrace the idea of helping organisations grow and be more productive and every employee and partner is committed to this goal. I see this as an opportunity to contribute to an exciting/forward-thinking/fast-moving company which is staying in touch with the advancements in the AEC & M industry and committed to helping the industry evolve. It is great to be a part of an organization with a culture that encourages you to share your ideas and, most importantly, inspires you to believe in yourself. --- #### What’s your favorite part of your job? To be successful in a customer success role I believe you need to ask at least twice as many questions as you answer and listen far more than you speak. Active listening is a skill I enjoy cultivating. It is not always about what people are saying and often about what they are not saying. I am passionate about being on the lookout for hard problems that need solving, and then raising my hand to help solve them collaboratively with my team. I love getting to know each organization that I work with. It is about understanding what success means to them and then helping them create a map to help them succeed. It’s not only important to pay attention to individual customer interactions, but how those compare with what’s being said by other customers in order to feed your product and engineering teams with direct and indirect feedback as well as uncover potential trends. Customer success professionals have to communicate and collaborate with other people across the company in order to get the job done. Whether it’s sharing product feedback or collaborating on a project, I adopt a collaborative mindset that aims to exceed the customer’s expectations with speed and diligence. I also enjoy helping large organizations build valuable internal collaborations through facilitating the right conversations. ![](https://eaglepoint.com/wp-content/uploads/2024/08/lisa_taylor_quote-300x169.jpg) --- #### What do you like to do when you’re not at work? Outside of work I love connecting with nature as much as possible. I enjoy photography and love that you can draw attention to details that others might have missed. Family time often involves hiking or exploring nearby forests. --- #### What’s your favorite place in the world? I was born in South Africa and moved to the UK in 2017. I started my career in the SAS industry in 2003 and have always enjoyed connection to different cultures and countries. A poem by Bridget Dore for Nelson Mandela. “You cannot leave Africa,” Africa said. “It is always with you, There inside your head. Our rivers run in currents in the swirl Of your thumbprints; Our drumbeats Counting our your pulse; Our coastline The silhouette of your soul.” One of my favourite places in the world is the Elephant Sanctuary in Knysna on the Garden Route in the Eastern Cape. My husband and I had the most magical experiences at this park spending time with elephants. Over the last twenty years, the park has cared for and raised more than forty elephants. These animals include relocated animals, orphaned calves, elephants rescued from culls and ex-circus animals. Some have become part of the resident herd, others have moved onto other reserves and facilities in the Western and Eastern Cape, depending on their personalities, bonds with other animals and welfare needs. Elephants are some of the most intelligent animals on Earth. They commonly show grief, humour, compassion, cooperation, self-awareness, tool-use, playfulness, and excellent learning abilities. ![](https://eaglepoint.com/wp-content/uploads/2024/08/lisa_taylor_africa_1.jpg) ![](https://eaglepoint.com/wp-content/uploads/2024/08/lisa_taylor_africa_2.jpg)             --- #### What’s something people might be surprised to learn about you? I am a law graduate and completed by BComm Law degree at the University of Johannesburg in 2001. Even though I decided against practising law as a career I still use the skills I learnt every day. ## Site Description Eagle Point Software is the creator of Pinnacle Series and Pinnacle Lite, an e-learning employee training system for architecture, engineering, construction, manufacturing, and multidiscipline industries. --- **About this site:** Eagle Point Software — Eagle Point Software is the creator of Pinnacle Series and Pinnacle Lite, an e-learning employee training system for architecture, engineering, construction, manufacturing, and multidiscipline industries.. 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