Read the full announcement from the Eagle Point Software and CADLearning teams here.

Get to know the Eagle Point Software team, and our flagship Pinnacle Series learning management system, here.

When is the acquisition effective?

The acquisition is effective as of July 27, 2023.

What happened?

On July 27, 2023, Eagle Point Software acquired the CADLearning assets along with intellectual and digital property, from parent company 4D Technologies. In addition, Eagle Point Software assumed the responsibility to support the CADLearning platform and all CADLearning clients.

How does this impact me?

We are working to make this acquisition as smooth as possible for CADLearning clients. You will continue to use the CADLearning Platform and we do not anticipate any disruption in service.

What happens if my subscription is set to renew this calendar year?

CADLearning clients with subscriptions scheduled for renewal in 2023 will be able to renew their CADLearning Subscription as is.

What additional value does the merger offer my company?

Eagle Point Software has been servicing clients in the Architectural, Civil, Construction, Product Design, and Manufacturing industries for 40 years. We are the only learning management solution founded and developed by experts in these fields. CADLearning clients will gain access to our team of customer success, sales, and support representatives to help ensure a smooth transition and continued growth. Our content catalog offers a depth of reliable content beyond Autodesk tools. You will have opportunities to gain access to content for software solutions from Bluebeam, Bentley, McNeel, SOLIDWORKS, SketchUp, Microsoft, Adobe, and more.

Pinnacle Series offers a wide variety of features and functions. CADLearning clients will have opportunities to benefit from:

• Personal Learning Paths – Test your users’ knowledge and automatically create learning paths.
• Customizable Content – Add your own content or connect to 3rd party content.
• Workflows – Communicate standard process and procedures.
• Workgroups – Organize content for specific teams and projects
• Dedicated Customer Success Manager (Enterprise Accounts)

How do I get technical support?

For technical support, please reach out to our support team at support@eaglepoint.com.

Who do I call for customer services and sales?

We are working on a proactive client outreach program. Expect to hear from us through multiple channels – phone, email, and social media.

In the meantime, feel free to contact us should you have any questions or immediate needs.

US Phone: +1-800-678-6565

International Phone: +1-563-556-8392

General Inquiries Email: info@eaglepoint.com

Visit the Contact Us page of the Eagle Point Software website for more information.

Follow us on LinkedIn, Facebook, Twitter, and YouTube.

What happens to my existing CADLearning subscription?

Your current CADLearning Subscription remains in place. You will continue to have access to the system. We do not anticipate any disruption in service.

Will I have to migrate to Pinnacle?

Our goal is to eventually migrate all CADLearning users to Pinnacle Series at some point in the future. This is going to take time. We will work together to determine the best course of action for you and your organization.

Can I migrate to Pinnacle right now?

If you wish to move to Pinnacle today, we can work with your company and a member of our customer success team to help determine the right timing for making the switch to Pinnacle.

What is the price of Pinnacle Series? Will there be a cost to migrate to Pinnacle?

Most customers will be able to renew their subscription at the existing CADLearning Subscription rate. We have special pricing for current CADLearning customers to upgrade to an enterprise Pinnacle Series subscription. There will be no cost to migrate to Pinnacle during their CADLearning subscription for qualified customers. Talk to an Eagle Point representative for more information regarding pricing.

What will happen to the CADLearning platform and content?

Eagle Point’s Content Development Team will be reviewing CADLearning’s content and porting over any content that brings additional value to the Pinnacle Series content offering. This will happen over time with the most used content prioritized first.

Eagle Point’s Platform Development Team will be reviewing CADLearning’s platform to understand the various feature sets to see which can bring increased value to the Pinnacle Series platform. The feature sets that bring additional value will be prioritized and incorporated into the Pinnacle Series platform over time. However, the most important priority for the Pinnacle Series Development Team is the current development of the Peak Experience.

Will I need to set up Eagle Point Software as a vendor in our system?

Yes, you will want to set up Eagle Point Software as a vendor in your system. A member of our customer service or admin team will provide you with the correct information.

I’m a current Pinnacle Series subscriber – how does this impact me?

If you’re a current Pinnacle Series subscriber, you will not see any changes right away. Our teams are evaluating CADLearning and its content and may choose to integrate some features and functions that will benefit our subscribers at a later date.

We value your feedback. As we move through this process, please don’t hesitate to reach out. Our goal is to provide the best customer experience possible!