E.U.-U.S. AND SWISS-U.S. PRIVACY SHIELD FRAMEWORKS
In compliance with the Privacy Shield Principles, Eagle Point commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Eagle Point at this contact us link.
Eagle Point has further committed to refer unresolved Privacy Shield complaints to the American Arbitration Association, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit http://info.adr.org/safeharbor for more information or to file a complaint. The services of the American Arbitration Association are provided at no cost to you. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you to address residual complaints not resolved by any other means.
You have the right to access your personal information maintained by Eagle Point under the Privacy Shield framework, and to correct, amend, or delete such information where it is inaccurate or processed unlawfully, as described in the Privacy Shield Principles. To exercise these rights, please contact us by clicking on this contact us link.
In addition, Eagle Point provides individuals with certain choices regarding how we use and disclose personal information we receive under the Privacy Shield framework. First, if Eagle Point uses your personal information for a materially different purpose than that for which it was originally collected or discloses your personal information to a third party (other than third party providers acting on our behalf), we will first provide you with a clear, conspicuous, and readily available mechanism to opt-out of any such use or disclosure (for example, by sending you an email seeking your consent). Further, all of our email communications include the ability to opt-out from receiving future emails, except those emails that are necessary to provide you with the services you have requested or purchased. If you have any questions about your choices regarding how we use and disclose your personal information, or how to exercise these choices, please contact us via our contact us link.
Eagle Point’s accountability for personal information that it receives under the Privacy Shield framework and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Eagle Point remains responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process personal information on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.
Eagle Point is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.