Big learning potential for smaller teams
Transform your business with an industry-leading LMS
Help employees grow with robust AEC & M assessments.
Supercharged features for next-level learning.
By submitting this form, you agree to the collection and processing of your personal data by Eagle Point Software. We value your privacy and will only use your information to provide the services you request, as outlined in our Privacy Policy. From time to time, we may send updates about our products and services, but you will always have the ability to opt out of these communications.
Over time, organizations develop a store of valuable institutional knowledge: specific experience, best practices, business relationships, and other small competitive advantages that add up to a significant industry edge. Left alone, this knowledge usually stays with individual employees, but if it’s captured and shared, it has the potential to raise the game of your entire workforce.
Increasingly, workplaces are recognizing the value of knowledge as an asset—both the knowledge that already exists within the organization, and the knowledge employees can gain. This has led more organizations to adopt knowledge management strategies in order to make the most of that asset. And the data suggests that it’s paying off: in one IDC survey, the top benefits of respondents’ knowledge management systems were improvements across business execution, customer support, satisfaction and engagement, employee performance, and financials.
A strong knowledge platform like Pinnacle Series turns information into a foundation to build on, setting your workforce up to collaborate more effectively and deliver higher-quality work at a faster pace. It does this by making information easily accessible, while equipping employees to apply it in real time. Here are just a few of the ways Pinnacle Series drives collaboration and productivity in your workplace.
In a busy organization with multiple irons in the fire, the information ecosystem can quickly get messy. Workers need somewhere they can go to consistently find the latest updates, whether that’s documentation, workplace policies, standard operating procedures, or even the office holiday calendar.
Pinnacle Series acts as a unified, authoritative resource for your employees to find the most accurate information. No need to spend time hunting for the latest version of a workflow or comparing notes with coworkers to get on the same page. With Pinnacle Series, employees can be confident they’re starting with the same information, and know exactly where they need to go for more.
Without a centralized knowledge platform, the various functional groups in your organization will come up with their own solutions for keeping track of essential information. Developed in a vacuum, these solutions are unlikely to communicate with each other—and might even fly completely under the radar. Information siloes like these limit your chance to uncover insights and synergies across the organization.
Knowledge capture is simplified with the custom content feature in Pinnacle Series, enabling your organization to easily upload and store internal content. Centralizing your organization’s hard-earned intelligence gives your whole workforce the opportunity to benefit from it, keeping different teams in the loop on activities that might affect each other, and multiplying the opportunities for collaboration.
Pinnacle Series also features rich content management and sharing functions, so you can build courses and libraries of related information independent of organizational structures. At the same time, robust permissions management ensures that the people who need information have it—and those that don’t, won’t.
Employees will always have questions about the work they’re doing—and that’s not a bad thing. Asking means they care about the outcome and are motivated to do the job right. But asking questions comes with a certain amount of disruption: the employee has to put down what they’re doing, change gears, and go seek out an answer from a coworker or online. Asking a coworker also has the added impact of pulling someone else away from their work to assist.
Pinnacle Series makes asking less disruptive, shortening the distance between question and answer—and in some cases, preempting the question entirely. Enhanced search features make it easy for workers to find the information they need without switching focus. Behind the scenes, Pinnacle Series’ content metadata lets its intuitive interface surface related materials before users even ask. Pinnacle Series also features its own AI chatbot which can answer user questions and recommend resources in a context-sensitive way. Together, these features empower users to stay on task and keep the quality of work high, maintaining productivity and cutting down on rework.
Encouraging questions is just one of several ways that a Learning Management System like Pinnacle Series fosters a culture of learning. By investing in and building around a unified knowledge platform, you communicate to employees that growth, development, and continuous improvement are core values for your organization.
Every time employees use the platform, that messaging is reinforced—and, crucially, the tools for employees to grow, develop, and improve are right there at their fingertips. This way, Pinnacle Series helps build both the motivation and the means for employees to stay engaged and deliver more skillful work.
The goal of training is to increase employees’ skills, which boosts productivity, but if it’s executed poorly, it can easily do the opposite. When training comes in extended blocks, or covers too wide a range of materials, or takes place far away from where the information will actually be applied, it’s harder for employees to retain and use that information. They lose a day or more of productive work and don’t come away with much to show for it.
But if learning can be tailored to an employee’s needs and delivered at the right pace, it’s much more likely to stick. Pinnacle Series features skill assessments and in-depth reporting that let managers develop streamlined, relevant Learning Paths. Users engage more with material that connects to their daily work, meets an immediate need, or aligns with their personal development goals. Moreover, targeted learning means less time spent on content users don’t need or have already mastered.
The latest posts on our blog, updated regularly with product tips, news, and industry advice on employee retention, reducing the skills gap, and more.
