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These days, the information ecosystems inside of modern businesses present a fractured picture. The expansion of proprietary software, especially in the architecture, engineering, construction (AEC) & Manufacturing industries, combined with the proliferation of as-a-service software platforms, can mean that your training needs are scattered, and your critical business information is spread across multiple systems that don’t talk to one another cleanly—or at all.
A single source of truth is the centerpiece of healthy, efficient operations. Without it, employees lack up-to-date reference materials on everything from health and safety best practices to the latest version of Procore. Companies also risk inconsistent introduction to the business, and employee training isolated to offsite time blocks.
That’s why a learning management system (LMS) is essential for a modern AEC & Manufacturing business. You’re managing too much mission-critical information with many moving parts to leave it all to chance. With the right technology, your firm can unify internal and external knowledge with the best version of your business processes and find efficiency and consistency across daily work and training.
Here are five key steps in an LMS implementation that will smooth the way.
Investing in institutional knowledge and employee growth takes time and employees are aware that their time could instead be spent on something more pressing—or more billable. Without top-to-bottom endorsement that employees feel they can trust, they won’t take the risk of sacrificing short-term productivity. When organizational leadership and their direct managers are encouraging them to invest, though, employees will feel empowered.
Transparency is one of the best ways to achieve buy-in. Bring in stakeholders early in the implementation process. Demonstrations and first-look trainings will help employees feel informed, and provide them with an opportunity to give feedback. Seeing the LMS firsthand can reduce apprehension in some of the more hesitant employees, and generate enthusiasm in the early adopters. In addition, the right LMS can help you turn employee feedback into improved, streamlined processes that fit with your employees’ needs and acknowledge their concerns.
When you implement Pinnacle Series, for example, our experts come along for the ride. A customer success manager will partner with you to design your implementation around your workforce’s needs, and stick with you for the long haul to ensure you’re getting the most out of your software.
From in-office designers to workers on construction sites, learning demands will vary as much as work sites do. It’s essential that information is structured to be accessible for all the different environments in which your workforce will need it—and equally essential that your LMS is capable of supporting it.
For the worker on a production line who’s double-checking how to operate a new piece of equipment, quick and digestible knowledge they can pull up on a phone or tablet is key to staying in the flow of work. On the other hand, an engineer at their computer still needs to look something up quickly, but a browser-based interface with enhanced search will connect them with the information faster.
Designing and structuring your content is just as important as the accessibility features.. A strong LMS like Pinnacle Series will include libraries of content from all of the leading industry software providers, which is a perfect foundation to start from. But customizing your content gives you the opportunity to demonstrate the LMS’s value to your employees.
On top of pre-populated content libraries, Pinnacle Series lets you upload your own content and workflows, so you can create targeted knowledge for your specific organization. You can also tailor existing courses to your workforce’s strengths and skill gaps, removing redundant lessons and adding or requiring others. Create microlearning content around essential how-to’s, and expand on critical knowledge for specific projects, all with the knowledge that Pinnacle Series makes finding content easy for users on any interface.
Beyond just providing a clearinghouse of vetted information, Pinnacle Series offers integrated skill assessments that give employees a tool for pinpointing their ideal next learning opportunity. L&D managers can also use assessment results to assign important courses for workers, helping them close skill gaps, grow toward their goals, or collect a necessary certification. Assignment privileges can also be delegated to the functional leaders who know their teams’ projects and capabilities best, ensuring the right match between learning content and applicability.
Using your LMS to consolidate and streamline complex business processes like onboarding can help to set the tone from day one, introducing new hires to the platform and familiarizing them with navigation. Even pre-hire, your organization can take advantage of skill assessments to guide hiring processes—and use the results to shape an individualized onboarding training plan. A single source of truth also offers new hires more independence, since they’ll know where to go first if they’re looking for answers (which also means that your experienced employees are tackling fewer beginner questions).
Finally, even the most engaged users can disconnect if the content in your LMS goes stale. Subscription libraries in Pinnacle Series are regularly updated with the most current content from software providers and other experts, which means users can find information on all the latest versions. To support your in-house content, however, a culture of learning is crucial. As with buy-in, it’s essential to communicate organizational support for taking the time to capture institutional knowledge and keep it up to date. This knowledge is unique to your organization, the product of your years of collective experience in your industry. It’s one of your most valuable assets, and Pinnacle Series empowers you to hold onto it.
Contained within the record of all your LMS activity—user performance, course utilization, assessment results, and more—are key insights about your workforce, both in the moment and over time. To access them, you need an LMS that allows you to report on your organization’s activity and visualize it in useful, meaningful ways.
Pinnacle Series’ reporting helps you confirm or adjust your initial assessment of your workforce’s skills and hew closer to your employees’ actual needs with targeted training. See the outcomes of your efforts in detailed performance data, and use it to align your L&D strategy with larger business goals. You can also integrate your LMS data with other business intelligence to cross-reference L&D initiatives with performance metrics, which offers two major advantages: further guidance on effective L&D; and a potentially very powerful representation of your learning strategy’s ROI, which you can communicate to organizational leadership.
It’s clear that a healthy knowledge ecosystem involves more than just access to information. Your employees already have search engines—but an unstructured resource is inefficient and overwhelming. Your knowledge capture and L&D efforts need the backing of purpose-built technology that empowers you to succeed.
Pinnacle Series is designed specifically around the needs of AEC & Manufacturing businesses, with a rich library of essential materials and powerful content customization tools—and backed by Eagle Point’s commitment to ensuring that you stay at the forefront of your field. Schedule a demonstration of Pinnacle Series today and take the next step in your search for the ideal LMS.
For more in-depth, industry-specific guidance on choosing an LMS, see our articles that provide exactly that:
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