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The Peak Experience has arrived for Pinnacle Series, and we’ve spent the last few weeks unpacking some of the most game-changing new features—as well as core upgrades to Pinnacle Classic. Today, we’ll be diving in again with a look at Peak Experience’s updated user management and permissions functions.
See the other entries in our New Feature Highlight series here:
Learning and development is a complex thing to administer: not only is it about managing your organization’s content and policies, but also tailoring the way each user interacts with the materials to maximize their effectiveness and engagement. That means even smaller organizations with fewer learners often are challenged to manage their learning systems. Keeping up with them can feel overwhelming, and falling behind puts you at risk of stale data and disengaged users.
Peak Experience is designed to provide major usability wins for both learners and their managers. A retooled user interface streamlines the number of clicks required to handle administrative tasks, reducing the complexity and time spent for managers. At the same time, back-end updates incorporate both organizational structures and an increased number of permission tiers, unlocking new ways to navigate and assign permissions that hew even closer to the reality of your business.
Let’s take a look at some of the biggest new advantages available to managers within Peak Experience.
Your organization’s structure and job roles shape nearly every process that makes up your day-to-day work. Design tasks flow through the engineering team, for example, while modeling tasks flow through the BIM manager and modeling team. Every functional group has its own areas of expertise and development.
It makes sense, then, that training would follow similar lines. Every individual’s training needs are unique, but they’re defined in large part by that employee’s function within the company, and the skills they need to execute their role. If training needs frequently cluster along the lines of job function, then an intuitive learning management system would allow you to group and manage users according to your organization’s structure.
The same thought process also applies to people managers at one level higher. An employee’s direct manager will likely be closely in tune with the skills they need most—putting that manager in an excellent position to assign appropriate learning content and skill assessment quizzes to their team. This helps relieve the administrative load on IT administrators and training managers, and facilitates a more relevant, customized learning experience for employees.
Peak Experience is built with these needs in mind and supports managing users and assigning permissions in alignment with organizational roles. As a training manager, you can configure L&D roles within Pinnacle Series that match the administrative permissions of your teams, and align them with your org structure via Active Directory integration, giving managers the rights to access assignment capabilities for their teams. Empowering your functional managers to handpick learning content for their people ensures that your L&D efforts will sync closely with both your employees’ and your organization’s needs.
Key advantages:
Peak Experience introduces three new permission tiers for managing learning content within Pinnacle Series:
Once you start documenting the knowledge that already exists within your business, the sheer amount of it might surprise you. Pinnacle Series is designed to give that institutional knowledge a home, so that all of your employees, both present and future, can benefit from it.
But if all of that knowledge capture runs through a single training or content manager, you could find yourself facing a bottleneck at best—and at worst, information loss or employee burnout. In addition, the teams within your organization are specialized. To ensure that you’re capturing the real breadth of knowledge that exists within each group, delving deep enough into complex topics, and documenting the most accurate and current best practices, you’d need a certain amount of subject matter expertise.
The ability to delegate content creation responsibilities in a controlled way gives administrators more tools to combat these challenges. Granting content permissions to team members eases the pressure on training managers and democratizes the knowledge capture process, giving you a larger range of input and making it less likely that you’ll miss crucial information.
At the same time, however, administrators have a responsibility to ensure both the quality and security of business information. With permissions tiers, you can broaden the ability to author content while reserving publication, sharing, or deletion permission for specific groups of users. That way, you can collect important business intelligence from as broad a community as possible, while keeping control over who sees it and how it’s shared.
Eagle Point’s flagship LMS offers a rich library of learning content from leading AEC & Manufacturing providers alongside powerful custom content features. On top of a Pinnacle Series foundation, your business can build a unique knowledge base tailored to the needs and experience of your own team.
Peak Experience for Pinnacle Series is a foundational update that enhances and supercharges what Pinnacle Series does best. With its upgraded user management and permissions capabilities, you have even more tools to tailor your knowledge library for your firm. Reach new heights in your learning and development goals with Peak Experience for Pinnacle Series. Request a demonstration today.
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