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Modern visions of employee development are increasingly embracing a continuous learning approach—and with good reason. When learning opportunities are a part of your employees’ daily workflows, their engagement with the content and its ultimate effectiveness expands, leading to more efficient learning and a more satisfying experience for learners.
It’s no wonder that organizations are seeking to deliver specific information to users in flexible and highly available ways. Doing so successfully, however, demands careful orchestration across logistical, technological, and cultural threads. It’s a complex feat that’s best accomplished with the help of a Learning Management System (LMS), a platform designed to structure and streamline access to the right knowledge for learners at exactly the right moment.
With the right tools in place, organizations can experiment with methods for more closely connecting learning and its practical applications in the day-to-day situations that matter most. And ultimately, the rewards of in-the-moment learning can be transformative for your workforce and your organization at large. Here’s how.
Relevant material has always been a priority for learning and development strategy, for self-evident reasons: it benefits the organization as a whole, on top of the employee’s individual satisfaction, if they become more effective at their role. But the smaller the gap between the moment of inquiry and the learning content, both in terms of applicability and of time, the greater the potential for game-changing results. When employees can call on exactly the reference material they need while in the flow of work, it can shift the way they operate, and deliver benefits across multiple fronts.
Research has long demonstrated a link between applied learning and improved outcomes. When learners can apply information to a real-world problem right away, it improves their confidence with the material, creates a resilient memory, and encourages creative and critical thinking to apply theoretical information to practical situations. Simply put, when learners can use their knowledge in the moment, they understand it better and remember it longer.
Active learning helps users internalize material more efficiently, which means they progress through courses faster while maintaining good results. Employees can reskill or upskill quickly, supporting a sense of autonomy and personal progress that makes them likelier to stay with your organization. And a workforce that learns comfortably and confidently is a key ingredient in business agility.
Say a newly hired engineer has a question about how your organization uses AutoCAD. They’re most likely to go to a senior member of their new team for answers, perhaps someone who’s designated to train or mentor them. But while training and integrating new hires is essential work, from a resource standpoint, it’s expensive: an experienced member of your team needs to change gears, set down their current project, assist the new hire, and then find their way back into the flow of work. The disruption lasts longer than just the length of the question—both workers also lose the time it takes to switch their focus.
Elearning will never eliminate the need for (or the benefits of) person-to-person assistance, but in circumstances like our new hire’s, it can foster independence and keep work rolling through hurdles. On a unified knowledge platform, employees can quickly find exactly the organization-specific information they need in order to clear a logjam, preserving momentum for themselves and their teammates and minimizing disruptions.
By the same token, when workers can access knowledge in the flow of work, the risk of making an error is dramatically lower. If, during a complex project, employees can reach for accessible, specific knowledge on the tools and processes they’re using, they’re much more likely to get the finer points right the first time.
That means more than just efficiency—it also means compliance. Projects are delivered faster and with better results, but crucially, employees also have ready access to company standards and procedures, as well as any applicable external regulations. When detailed processes are easy to follow, output is more consistent and aligned with essential standards, and the chances of wasted resources or rework are significantly lower.
Successfully delivering learning to the point of application, wherever it may be, first requires laying the groundwork for a strategic implementation. Beyond simply housing generic learning content, organizations need a way to create and manage tailored materials, and deliver them in a range of formats on a range of channels.
Richly featured LMSs like our own flagship Pinnacle Series are taking up the challenge, providing a comprehensive knowledge platform that can connect users with individualized, highly relevant learning when it’s needed most. These structured frameworks give organizations a variety of practical learning models to experiment with and build upon, and lay the groundwork for ever-closer integration of knowledge tools into the flow of daily work.
Users are most likely to engage with content when it fits the context in which they need it. Microlearning content is designed to be bite-sized and focused, addressing a single question or issue at a time—perfect for finding answers while in progress on other work. When an employee is looking for help with a single Procore function in the midst of a larger project, they don’t need a multi-stage, in-depth course to take them away from what they’re doing, nor do they need to sift through an unstructured pile of internet search results. They just need a quick demonstration.
Microlearning content is designed to do exactly that. It meets users where they are. Platforms that facilitate microlearning will have customizable content creation and storage, allowing organizations to choose premade content or design their own to support microlearning. The right platform will also include robust search and suggestion engines so users don’t get lost in a raft of hyper-specific content—instead, they can connect to it directly, potentially even before they know they need it.
A framework that unifies your organization’s knowledge, processes, and technology unlocks the full potential of all three. Pinnacle Series is designed to serve as the brain of your organization, capturing and orchestrating the essential cycle of evolution, learning, and adoption that drives business growth.
Our flagship LMS pairs thousands of courses from leading Architecture, Engineering, Construction, and Manufacturing industry software providers with a flexible, powerful structure that empowers organizations to tailor the learning experience. To delve deeper into how Pinnacle Series can deliver targeted knowledge at critical moments, schedule a demonstration today.
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