Case Studies – American Structurepoint Inc.

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American Structurepoint Inc Case Study


The Challenge

The first step in the process was evaluating their needs in a solution and identifying certain struggles they wished to overcome. Their demand for training was a major focus in their search. They needed a platform that provided learning opportunities for newly hired staff as well as advancing the knowledge of current staff members. Considering they currently operate 13 satellite offices outside of their headquarters, the training opportunities needed to be consistent across the board as their company continues to expand.

“We came to a point where we realized that it wasn’t sustainable to send staff out of state for training where the end results were inconsistent from training to training,” said Melanie Bucher, Senior Human Resources Representative.

Additionally, they needed a way to document and organize their training materials and knowledgebase. The ability to document and distribute materials and messaging on doing things the “Structurepoint Way” was another focus in their search.

The Solution

“Our learning needs were a bit different than others. We wanted to focus on expert-led training rather than educator-led. We want to learn from people who have been in the software and understand the work,” said Mike Steffy, Applications Manager.

American Structurepoint Quote 1

The Implementation

Changing the habits of current staff was not going to be an easy thing to do. Rather than rolling out Pinnacle Series to the entire company at once, they opted for a group-by-group implementation. Focusing on rollout to production groups first allowed power users to get started with the platform before rolling it out to the rest of the company.

“Our Customer Success Manager (CSM) has been awesome to work with,” says Bucher.

The Results

Since implementing Pinnacle Series, American Structurepoint has seen improvements in the orientation process for new hires. It provides them with the ability to easily access Autodesk and Bluebeam training and provide consistent messaging across all of their 14 locations. Accessing training content is now easy for them because it lives in one, easy-to-access platform. Users are able to learn on their own time to improve their skills which has improved their training and development program.

American Structurepoint Quote 2

American Structurepoint currently has over 300 active users out of a total 425 staff members. Having a fully rolled-out platform, the Pinnacle Series has become a regular part of everyday life at American Structurepoint.

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“We call Pinnacle Series our ‘Single Source of Truth.’ Every opportunity we can, we are continuously trying to find ways of driving the traffic to Pinnacle Series.”

Melanie B., Senior Human Resources Representative, American StructurePoint

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