Case Studies – CHA Consulting



CHA Consulting, Inc. is a full-service engineering consulting and construction management firm serving clients in the government, industry, utility, education, and commercial development fields.

The Challenge

Employees experienced difficulties tracking down policies, procedures, and standards across multiple locations, including the firm’s intranet, internal network, and learning management system. To save themselves the trouble of locating what they needed to find internally, some users turned to unreliable peer advice or internet searches, creating standardization issues in their work. 

Aligning training schedules with employees’ project schedules was also a challenge. 

The Solution

Jessica Chambers, Associate Vice President of Technology Integration for CHA, led the initiative to reintroduce Pinnacle Series to the firm. The restructure began by redefining the learning management system as a resource for end users on design technology workflows and software training, and IT policies and procedures.

CHA evaluated other solutions before its Pinnacle Series relaunch, but the platform’s custom content options, along with its library of industry-standard workflows and best practices, won out.

CHA has also utilized Pinnacle Series in initiatives it’s working on with Autodesk as part of its Enterprise Business Agreement. Chambers’ team can now expose users to new Autodesk products, such as BIM 360, before implementation, and host live training events or post recorded training sessions as custom content. 


The firm also distributes Autodesk Accelerator demonstrations through Pinnacle Series’ work groups instead of users having to access them externally.

“By working closely and collectively with Autodesk and Pinnacle, our content libraries remain current and custom,” Chambers explained. “It helps me achieve my goals for technology integration at CHA.”

The Results

Since relaunching Pinnacle Series, Chambers has seen an increase in users exploring Autodesk content and assigning themselves learning paths. CHA has also experienced a reduction in help desk tickets and errors in adopting new technology workflows such as Bluebeam QA/QC when users complete assigned training first.

“Autodesk has helped us identify and develop new solutions to meet our project technology goals, and Pinnacle provides us the platform to distribute and reinforce those solutions,” she said. “The partnership allows us to reduce the total implementation time with minimal resources from my team.”

Pinnacle Series has also provided CHA with a valuable tool to assist with integration and onboarding following mergers and acquisitions

CHA has acquired six firms over the past two years, including one since the start of the COVID-1


9 pandemic. The firm leverages Pinnacle Series to provide training, standards, and documentation to end users to integrate the acquired firm into CHA within a 90-day time frame.

“Onboarding a new organization within 90 days is a very aggressive schedule, but it allows CHA to save a tremendous amount of operating costs,” Chambers explained. “

If we didn’t leverage Pinnacle Series through integrations, especially during the pandemic, this target would be nearly impossible.”

Ultimately, redefining how the firm utilizes the Pinnacle Series platform has given CHA and Chambers’ team a new way to accomplish its technology goals 

and made finding resources faster and easier for end users.

“Leveraging Pinnacle for technology adoption closes technology gaps that we need to deliver our clients’ projects,” she said.

Trusted by AEC & M's Leading Companies

Thousands of AEC & M learning resources, right at your fingertips.

With Pinnacle Series, your team gets on-demand access to libraries of learning content
covering the software skills they need to know to work efficiently and productively.


Training Libraries Available


Curated Learning Paths


On-Demand Videos

Explore Our Content Catalog

Discover the difference Pinnacle Series can make for your organization.

Let us show you our learning management system in action, and how it can transform training, knowledge sharing, project work, and collaboration at your organization.

Increase productivity

Upskill employees

Supercharge collaboration

“We call Pinnacle Series our ‘Single Source of Truth.’ Every opportunity we can, we are continuously trying to find ways of driving the traffic to Pinnacle Series.”

Melanie B., Senior Human Resources Representative, American StructurePoint

Schedule a Demo or Pilot

Want the latest AEC&M insights as they develop?

Want to know the latest content, product advancements, discussions,
and business tips? We jam this and more into our weekly ne

Enter Work Email Subscribe  —>

We won’t sell you information to 3rd parties…read more.