Rose Otto
Partner Manager

Rose Otto

Rose Otto has been with the Eagle Point Software team since early 2020. As a Partner Manager, she helps partners bring Pinnacle Series and KnowledgeSmart solutions to their markets. Rose works with partners on sales, marketing, content creation, and more. Rose holds a bachelor’s degree in business administration from the University of Dubuque.

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Frequently asked questions

How long has Eagle Point Software been in business?

We officially launched in 1983. We have been helping organizations in the AEC space become more efficient for nearly 40 years, and we’re looking forward to continuing that mission for years to come.

What solutions does Eagle Point Software offer?

We’re proud to offer two innovative learning solutions: our comprehensive flagship learning management system Pinnacle Series, and our scaled-down Pinnacle Lite e-learning platform for smaller teams.

Who will we work with if we partner with you?

When you partner with Eagle Point Software, you’ll have access to almost our entire organization to make sure our partnership is a success.

First and foremost, you’ll work alongside our dedicated partner team, who will be on hand to help you every step of the way. You’ll also work closely with our Customer Success team, which is the largest department in our organization and proof of our devotion to providing top-notch service to our partners and customers.

You’ll also have access to our sales and development teams, to make sure all of your questions are answered, and your content and development needs are met.

How do you ensure adoption of your software?

Helping customers and partners improve the user adoption rates of our solutions is where our Customer Success department really shines. They work directly with organizations to provide continued support not only as they implement our software, but as they utilize it to make sure it’s used to its fullest potential.

Who creates your content?

All our content is created by experts who have experience in the AEC and manufacturing fields. Our team knows first-hand the challenges AEC & M professionals face every day, and know precisely how to craft content solutions to meet those challenges.

Are your programs cloud-based?

Yes – users have access to our expert-created content anytime, anywhere with our cloud-based solutions.

Can your content be translated into languages other than English?

Yes! We offer content translations in more than 90 languages, as well as translated transcriptions and captioning on our videos.

How secure is it?

Very! Pinnacle Series is backed by Microsoft Azure. For additional Security information go to https://eaglepoint.com/privacy-policy/#security

Testimonials

“SA Power Networks chose Pinnacle Series out of a couple of other market contenders finding the platform’s ease-of-access (being remotely accessible through any web-browser) and off-the-shelf content far superior and friendlier than others.

The customizable content and online and offline searching features were both appealing to the user test group, as well as the dynamic and agile approach to the pinnacle teams onboarding Is delivered. The majority of users have been leveraging the AutoCAD content, brushing up on their skills and learning some new techniques whilst at home a little more. Whilst others have been exploring newer software’s and alternative ways of designing – keeping busy, occupied and current.”

“Those were the two big issues that we wanted to solve: how do you get good talent in and assess their skill set? And then how do you give technical training to our technical experts in a consumable fashion that’s high-impact but not long in length? We were already using Pinnacle but in a very limited fashion; I think we had four licenses. It really wasn’t robust, it really wasn’t being used to its capability. When Mike Lyons shared with me the enterprise solution, and all of the things that we can help us with, that’s what I said, ‘Listen, we’re done with the four seats – we’re going enterprise-wide.’ The implementation went great. [The customer success team] was really instrumental in getting us off the ground. Once they got us going, it’s been great ever since.”

“I’m contacting you to express my gratitude for the exceptional support I’ve received working with Tara Verdia. I’ve been the CAD Manager for GAI Consultants since the position was created in 2012. Serving in this capacity has been both an honor and a privilege but, as you can imagine, it hasn’t always been overly joyful or pleasant. However, it has not only been an honor and a privilege working with Tara but also a truly pleasurable experience as well. From the start, I was impressed with her knowledge of the Pinnacle Series platform and her exceptional communication skills. Tara is not only well spoken but she is also an outstanding listener. Tara’s poise conveys confidence and professionalism as one might expect, however, she’s also personable and unpretentious. From my perspective, you employ a very valuable asset equipped with unique characteristics and I hope you appreciate the efforts and skills of Tara Verdia as much as I do. You’re welcome to share this communication with others as appropriate.”

“More than anything, I believe in giving credit where credit is due. Our team launched Pinnacle today, and we are so grateful to Amanda for all of her support and guidance over the past year. She is an incredible brand ambassador for Pinnacle! One of the things that we always talk about with our employees is being a trusted advisor to our clients. That includes being responsive, providing helpful resources, and making things easy for our clients to understand so that they can make good decisions for their businesses. Amanda certainly checked all of those boxes in working with us and became a trusted advisor to our team! Amanda was also really pleasant to work with and easy going with our (at times) silly stories or questions. Anyway, as I said, just wanted to give credit where credit is due, so wanted to let you know how much we appreciated all of Amanda’s support.”

“With Pinnacle, I have a one-stop shop that I send people to for training. And I just love that I don’t have to think about it – I know this is good content, I know this is on brand for what we’re doing. And then from the leadership perspective, I think what leaders gain from it across our company is they’re getting better candidates with the assessment function, but also they know where their teams are, and that’s huge; that’s half the battle. So they get a new hire, they take the assessment, they know where they’re at, and they know where to work from.”