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A learning and development (L&D) strategy is a net win for almost any organization. Enough research has demonstrated the wide range of potential L&D advantages that you’d find few people who are prepared to disagree. Employees value it, performance improves from it, and bottom lines benefit.
The effect is even greater when employees can help to shape their own learning journeys. A 2022 Gartner survey found that when employees have influence over their organization’s learning options, they are more than five times likely to be high performers.
The evidence is in the data—personalized learning delivers results by making employees more successful in their roles and careers. But what, exactly, constitutes “employee success,” and how does personalized learning encourage it? A more in-depth understanding of the connections at play can help you customize your own L&D strategy for optimum impact within your unique workforce.
The definition of employee success depends a great deal on your perspective. For organizations, productivity and quality of work are high priorities, while employees value the things that impact them directly, like compensation, benefits, and professional achievement. A healthy employee-employer relationship tries to maximize the overlap in these priorities, in the interest of sustaining the partnership for as long as it’s productive.
From these interrelated needs and goals, we can pick out a few core ideas that contribute to overall employee success. Job performance encapsulates the value an employee contributes to the organization through their skills, expertise, and work output. Employee satisfaction is the engagement, motivation, and enthusiasm employees have for their role. And when both aspects are working well together, employees tend to stick around—that is, retention.
Personalized learning is a crucial tool in boosting all three facets of employee success—performance, satisfaction, and retention. Here’s how.
From hiring onward, the demands of a role will always evolve. Processes change, new technologies disrupt the status quo, or an employee takes on greater responsibility, and suddenly the worker in question needs to upskill. It’s a key part of professional growth.
Learning and Development programs give employees the tools to adapt to new circumstances and deliver the best possible work, usually centered around a comprehensive Learning Management System (LMS). When your LMS is capable of personalizing learning plans, the upskilling process gets more efficient.
Skill assessments precisely target gaps and help define goals, shaping a custom learning path for each employee. Maybe they’ve just been hired and are solidifying the technical skills they need for the role, or maybe they’re an experienced worker who’s been assigned to a new project requiring specific certifications. Whatever the situation, personalized learning processes identify and connect them with exactly the materials they need.
The result is a quicker time to value—quality work on a new task in a shorter amount of time. More efficient learning also means fewer distractions from other work, keeping existing productivity high while employees train for new responsibilities. Personalized learning also generates closer alignment between employee skills and strategic organizational goals, making your most valuable assets—your people—even more valuable.
One edX survey found that more than 80% of employee respondents expect upskilling opportunities at work. Roughly half said they’d be willing to accept sacrifices, like less time off, for a job that offered better L&D, and personalization only adds to the appeal.
People like to expand their horizons, and a well-structured learning program fuels employee interest and engagement. When learning paths are tailored to employee interests and needs, it adds another layer of motivation. A personalization emphasizes your organization’s investment in your employee as an individual and your support for their personal development.
It also situates employees’ contributions within the context of organizational strategy, highlighting their piece within the larger puzzle, which creates a stronger sense of purpose and ownership. And finally, personalized learning offers a concrete testament to employees’ existing skills and a demonstration of their professional growth. In short, personalized learning paths make employees feel valued and provide a sought-after sense of achievement that significantly enhances the employee experience.
Employee turnover is expensive. Gallup reported that voluntary turnover cost US businesses $1 trillion each year—an accumulation of direct and indirect losses related to severance, recruitment, training, lost productivity, and lost institutional knowledge. An environment that attracts and keeps top talent is an investment that easily pays for itself.
Employee satisfaction goes a long way toward improving retention, but there’s another key ingredient to keeping talented workers for the long term: advancement. High-performing employees seek out growth, and providing pathways for them to move their careers forward makes it less likely that they’ll look for opportunities outside your organization.
Personalized learning provides the ideal framework for building and promoting career paths. A targeted learning path shows employees what’s possible and gives them a clear route to achieving it. In addition, skill assessments can help you further customize learning to match employees’ personal goals and development needs for the role they’re aspiring to. Personalized learning ensures that your organization has a pipeline of promotion candidates who are well prepared and already integrated into your organizational culture.
The latest posts on our blog, updated regularly with product tips, news, and industry advice on employee retention, reducing the skills gap, and more.