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With a workforce of over 36,000 people active in over 30 countries, Arcadis is a global leader in the sphere of sustainable design, engineering, and management consulting. Arcadis works with businesses, industries, and cities on solutions in sectors as diverse as the environment, energy, water, buildings, transport, and infrastructure.
When Arcadis launched a new upskilling initiative with Autodesk, Eagle Point Software’s Pinnacle Series learning platform became a driving force for Autodesk Construction Cloud (ACC) adoption and mastery across their organization. Autodesk followed a hybrid in-person/online approach to introduce teams to ACC, combining live sessions with e-learning powered by Pinnacle Series.
Working with an Eagle Point Software Customer Success Manager (CSM) to manage their large user base, Arcadis assembled a bi-weekly committee to discuss strategies for best using Pinnacle Series. This committee was instrumental in identifying teams that were using Pinnacle Series in ways that might benefit the whole company.
Several of Arcadis’ recent acquisitions, including DPS Group, CRTKL, and IBI Group, already used Pinnacle Series internally. With access to Eagle Point Software’s skill assessment program, KnowledgeSmart, they were able to learn more about the skills of their new colleagues, which was crucial in helping them assemble appropriately skilled project teams.
The success of the DPS Group within Arcadis highlights the value of Pinnacle Series for mergers and acquisitions. They used Pinnacle Series to streamline their procedure training and ensure completion of mandatory courses. In a single training initiative within the DPS Group alone, Pinnacle Series eliminated 142 redundant training hours for a budget savings of $20K.
As a large and growing company, Arcadis has user groups around the world all using Pinnacle Series in diverse ways to address their unique needs. This includes teams who are new Pinnacle Series users, and recent acquisitions who have been Pinnacle Series users for many years. Rather than push for immediate, company-wide standardization of Pinnacle Series, Arcadis has supported organic growth and utilization of the platform.
As an international company, maintaining Arcadis’ best practices across projects is of critical importance. Apart from their internal team, Arcadis also has large support teams located in India and Romania who are brought in to assist on projects. Training and maintaining skills for these workers in ACC so that they are in line with Arcadis’ standards is another key learning initiative.
Autodesk began ACC training by hosting onsite lunch-and-learns where teams could gain an introduction to the software. Individuals could then reinforce their learning by logging in to Pinnacle Series for online training.
Working with our customer success manager, Renee Riley, has been great. I could not have managed the 36,000 users and put in place a training plan with Pinnacle. We have put in a committee that meets on a biweekly basis and that is led by Renee. That committee is made up of people from all around the world and all our different business areas. And those people connect with Renee on a regular basis to learn how to use Pinnacle.
— Francois Appere, Autodesk Contract Manager for Arcadis
Several companies who had been recently acquired by Arcadis were already Pinnacle Series users. These groups were able to import content onto their own tenant without losing any learning history. They were also able to maintain the custom training content they had already created, and to integrate Arcadis training into a system their users were already familiar with. This was crucial during a transition period when consistent access to key training documents is essential.
One such company, the IBI Group, used KnowledgeSmart to learn more about their new team members. The Canadian-based group were able to use the program’s skills assessment tools to make sure that they could identify team members on the Indian team with the right sent of competencies for each project. Their colleagues in India are now able to use KnowledgeSmart to learn more about the Canadian team as well.
Different divisions within Arcadis also had different training and knowledge access needs for their different contractors. Pinnacle Series gave them greater flexibility to share training content with contractors without requiring access to the full internal Arcadis system.
Another acquisition, the DPS Group, was able to greatly shorten their induction process using Pinnacle Series training. Their early process was more manual, with a manager sitting with each new hire to go over onboarding information. This process was not consistent between inductions, and was labor-intensive on the part of team leaders.
The DPS Group created an induction video, and then used Pinnacle Series’ custom content tools to create an induction course including quizzes to show course completion and reports to document training. Course tracking allowed them to verify that the training had been completed appropriately. If a course with forty procedures had been completed in under five minutes, they would know that course had not been completed properly.
With less time tied up in repetitive inductive training, DPS group was able to expand their content interactive as opposed to just PowerPoint slides. By combining documents, videos and quizzes, DPS Group saw that users were able to absorb content better and engage with learning.
As a learning platform, Pinnacle Series accomplished several target initiatives for Arcadis. First, Pinnacle Series integrated global teams by standardizing best practices and offering a core of knowledge through the ACC content library. Second, Pinnacle Series reduced knowledge loss during acquisitions.
Even as Arcadis expanded, new teams were able to integrate their best practices with team workflows to retain the earned wisdom that made them valuable acquisitions to begin with. Third, Pinnacle Series enabled proactive knowledge transfer by providing a platform for custom content creation. Finally, Pinnacle Series delivered measurable business outcomes, as demonstrated by the success of the DPS Group in the time and cost savings gained through their streamlined induction training.
Arcadis attributes its close relationship with Eagle Point Software’s Customer Success Managers (CSMs) to the success of many of its initiatives. The committee of Arcadians assembled by Eagle Point Software and Arcadis to track learning across the platform has been well-received, and has allowed good ideas to spread. The committee has allowed Pinnacle Series use to grow and spread organically while fostering collaboration.
“Renee has been pivotal in everything we’ve done. Ever since I’ve been working with her, she’s been a constant help through everything. Without our CSM I don’t think we would have been as successful.”
– EmmaKate Small, US Regional Quality Manager for DPS/Arcadis
Arcadis has several initiatives planned to continue incorporating Pinnacle Series and KnowledgeSmart into their organization’s upskilling programs. These include:
The investment Arcadis has made in building custom content on Pinnacle Series lays a foundation for ongoing skill growth, even as their company expands. The user engagement on their platform tells its own story.
Arcadis’ Pinnacle Series Lifetime Usage Statistics:
To learn more about how Eagle Point Software solutions such as Pinnacle Series and KnowledgeSmart can drive technology adoption at your organization or to schedule a demo of our software, contact one of our representatives today.
