Customer Service - Delivering Effective Service

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Learning Path Courses:

Customer Service - Delivering Effective Service

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The material presented in this course helps you gain an understanding of the following topics:
 Establishing Tone
o Bring the Positive Energy
o Utilizing Tone and Voice
o Applying Appropriate Language
 Addressing Customer Needs
o Identifying Customer Needs
o Addressing the Situation
o Going Above and Beyond
 Creating Return Customers
o Following Up
o Addressing Customer Complaints
o Winning Over Difficult Customers
Approximate Duration: 32 Minutes