FAQs About Our Team Behind Pinnacle Series

Meet the driving force behind our industry-leading LMS.

Are you curious about all the different people and teams behind the scenes of Eagle Point Software and our Pinnacle Series learning management system? We’d love to share a little more about us, what we do, and our passion for helping architecture, engineering, construction, and manufacturing organizations like yours. 


Let’s answer a few FAQs about our team.


How long has Eagle Point been in business?


Eagle Point Software was officially launched as a company in 1983 —meaning this year marks our fortieth year in business! Take a walk through Eagle Point’s history with our timeline showcasing some key highlights of our evolution over the past four decades.


Who is currently in leadership at Eagle Point?


One of our original founders, John Biver, is still the President and CEO of Eagle Point today! John’s early career and BS degree in civil engineering awakened his love for computers, software, and the AEC & M industries, and he has dedicated his career to driving progress in those fields ever since. Currently, his focus revolves around defining and advancing the company’s vision, as well as working with strategic partners to ensure Eagle Point’s products and services bring the best possible value to every client.


Steve Biver is our COO and Director of Solution Development. He joined the company in 2006 and worked his way up through a wide range of roles, from support engineer to team lead to Director of Sales & Marketing and more. Now, Steve applies his significant breadth and depth of experience in his dual leadership role, guiding daily operations and making big-picture strategic decisions.


Who creates your software training content?


We have a fantastic team of in-house content experts who ensure Pinnacle Series is delivering the most relevant, cutting-edge training content possible in AEC & M. 


Mike Ivanov, our Content Development Team Lead, oversees internal and external content development at Eagle Point. With his extensive experience in digital learning, adaptive learning, print and digital content development, and pedagogical methods, Mike is passionate about making learning accessible to all. 


Since there’s a lot of variety in the AEC & M space, we also have specific content managers for each industry we serve. Let’s meet them too!


Don Quinn, our civil technology manager, has more than 25 years of experience in infrastructure and civil engineering. He’s a certified AutoCAD and Civil 3D professional with a strong focus in Infraworks, AutoCAD, BIM 360/Unified Platform, Microstation, and OpenRoads Designer.


Our building technology/architecture content manager, Chad Close, has more than 20 years of experience in architecture and more than 15 years of experience in Revit. He’s an AIA member with extensive knowledge in the field.


Kaleb Motter, our construction industry manager, boasts nearly a decade of experience in leading construction projects, particularly in technology and data centers. Kaleb holds expertise in construction management software, such as Building Connected, Procore, and Bluebeam Revu, among others.


Finally, Neil Lantto — our manufacturing industry manager — is responsible for content creation, management, and planning within the Pinnacle Series platform for manufacturing products. With multiple certifications and over a decade of experience in SOLIDWORKS, drafting, and drawing, Neil is well-versed in teaching, demoing, presenting, and providing technical support in the manufacturing space. 


What does the Customer Success team do?


With a typical plug-and-play training solution, it’s mostly up to you to figure out what your needs are and how to meet them. We didn’t want to build a solution where the work all falls on you — so we didn’t!


Our Customer Success team is the largest department in the organization, and they share one united goal: helping you (and all our clients) succeed— hence the team name! These pros are there with you from day one to help you define your organizational needs, show you how Pinnacle Series can plug into your existing workflows, communicate with users at your company, and solve problems and pain points in your training strategy that you may not even know exist yet. 


But that support doesn’t end once your design teams are up and running in Pinnacle Series. For the entire lifetime of your subscription, you’ll have an ally who is intimately familiar with your needs and always available to hear feedback or brainstorm new use cases and solutions.


Learn more about:


As Pinnacle Series clients, who will we primarily be working with?


While you’ll certainly work closely with members of the Customer Success team, you’ll meet plenty of other team members along the way! 


At the beginning, our sales team will answer whatever questions you may have and help you decide if Pinnacle Series is the right solution for you. Then, during the onboarding process, you’ll primarily work with an implementation specialist who focuses on planning a successful launch of Pinnacle Series at your organization.


Plus, our content and development teams always keep customer needs and requests in mind while building new features and creating training materials.


Everyone at Eagle Point Software shares a passion for helping people, so if there’s ever a time when we don’t know the answer to your question, we’re happy to find someone who does.


We hope you’ve enjoyed getting to know us with these FAQs about our team! Have any other questions about our team, process, or solution? Don’t hesitate to ask! Contact us to learn more or to set up a demo or free trial of Pinnacle Series today.


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