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Business & Management Skills Business Skills

Customer Service - Delivering Effective Service (Current)

Pinnacle Series goes beyond common software training programs to cover must-know workplace topics that your team utilizes every day, including AEC business and management skills training.

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Learning Path Courses:

Customer Service - Delivering Effective Service

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The material presented in this course helps you gain an understanding of the following topics:

 Establishing Tone

o Bring the Positive Energy

o Utilizing Tone and Voice

o Applying Appropriate Language

 Addressing Customer Needs

o Identifying Customer Needs

o Addressing the Situation

o Going Above and Beyond

 Creating Return Customers

o Following Up

o Addressing Customer Complaints

o Winning Over Difficult Customers

Approximate Duration: 32 Minutes